Projects

Toy Store: Mobile and Web Experience

Sprint: App Wireframes

Boost Mobile: Web Wireframes

UX Architecture

UX Research and analyses

Web Development

Sprint Flex

This was a new payment program that simplified device financing.

My Role

...was to structure the pages on the sprint.com website associated with it. 

A colleague of mine and I represented the UX team and held a design thinking session to understand user behaviors and motivations. Participants of the session included the Out-of -the-box-experience team, the customer experience team, the VP of the digital team.

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Outcome and design validation.

We studied the touchpoints across a user's lifespan, documented all FAQs and other relevant interactions. We discussed and identified pain points and experience gaps. Our analysis indicated that there was value in adding a support center that housed answers to questions on the lease.

After the pages were created, the traffic on this page resulted in a decrease in customer care calls.

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Sprint Flex Live Webpage

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Sprint Business Shop Flow

I redesigned shopping experience for business customers. Introduced chat feature, credit check and ‘add multiple devices’ in cart based on meetings amongst the Product Owner, Business Owner and other stakeholders at the Sprint Business Digital team.

This complex process required a daily meeting for me as the lead UX designer on the project along with the BO, PO, PM, BA and key members of the development team to discuss user requirements, scope of the design, components available on the AEM platform.

I had to combine several user stories to identify and bring to the teams attention the requirements that were to be taken away from the user stories.

On the other hand I was given a clear defined set of rules from legal as to what our system features are and what we could use.

Adding a chat feature meant that I had to coordinate with the third party vendor that handled the chat bot.

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See live site